FIT factory Privacy Policy

Privacy Policy

Effective Date: 1/1/26

Fit Factory Clubs / Fit Factory Clubs LLC (“Fit Factory,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us online or in person.

1. Information We Collect

We may collect personal information in a variety of ways, including when you visit our website, fill out a form, sign up for a membership, or use our mobile app.

Personal Information You Provide

We may collect:

Name
Email address
Phone number
Mailing address
Payment and billing information
Membership details
Fitness goals or preferences (e.g., during consultations)
Any information submitted through forms, surveys, or promotions

For example, when you claim a free pass or book a session, you may provide contact information and preferences.

Automatically Collected Information

We may automatically collect:

IP address
Browser type and device information
Pages visited and time spent on site
Referral sources
Cookies and tracking technologies

We may also collect usage data through analytics tools to improve website performance and user experience.

Mobile App & Member Portal Data

If you use our mobile app or member portal, we may collect:

Check-in activity
Class bookings
Workout tracking data
Referral activity

2. How We Use Your Information

We use your information to:

Provide and manage memberships and services
Process payments and transactions
Communicate with you about your account, classes, or promotions
Send marketing communications (email, SMS, etc.)
Improve our website, services, and member experience
Administer rewards programs and referrals
Comply with legal obligations

If you provide your phone number, you may receive text messages related to your membership or promotions, and you may opt out at any time.

3. Collection and Sharing of Your Personal Information

We do not sell your personal information to third parties.

We may share your information with:

Service providers (payment processors, CRM systems, marketing platforms)
Technology partners (e.g., app providers, analytics tools)
Legal authorities if required by law

These parties are only given access to the information necessary to perform their services.

COLLECTION OF YOUR PERSONAL INFORMATION

ABC collects information about you that is provided in conjunction with your purchase of services from one of ABC’s health club clients, including information provided on your health club membership agreement(s) and personal training agreement(s). Information about you is typically obtained from the agreement you sign with the club from whom you purchase services. Your personal information may also be collected from you when you provide information directly to ABC in any manner, or when you update account or contact information at the club or online. The information ABC collects about you may include your name, postal address, email address, phone numbers, bank account or credit card information, audio recordings of phone calls with you or made in relation to your account, photographs voluntarily taken at the club, and e-mail correspondence with you or in relation to your account. ABC collects such personal information about you for the purpose of processing and collecting payments owed by you to the club, to contact you in relation to your health club account, and to otherwise provide third party payment processing and administrative services to your club. ABC uses information it collects to communicate with health club members, collect payments owed to its health club clients, and maintain up to date account information for members. ABC’s Privacy Policy is available at https://www.abcfinancial.com/privacy-policy/.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep you logged in
Analyze website traffic and usage
Enhance functionality and personalization

You can manage cookie preferences through your browser settings. Disabling cookies may impact website functionality.

5. Marketing Communications

You may receive promotional emails or text messages from us. You can:

Unsubscribe from emails via the unsubscribe link
Opt out of SMS messages by replying “STOP”

6. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.